Terms and Conditions - Returns and Refunds
The following sets forth our Terms and Conditions regarding Returns and Refunds. By making a purchase on our website, you acknowledge and agree to these terms.
Refund of PDFs
We are happy to refund your PDF purchase in full so long as you have not downloaded it. Because you can’t physically return a downloaded PDF, and we are unable to prevent you from accessing the file once it is downloaded, there will be no refunds once downloaded. (Our online reports show the date, time, and IP address of each download.)
Therefore, if you purchase a PDF for a class and then drop the class, you will only receive a refund if you have not downloaded the PDF. Similarly, if you purchase a PDF version when you intended to buy a hard copy version, contact us before you download the PDF so we can issue a refund and you can purchase the hard copy.
Return/Refund of Hard Copies
Hard copy returns must be received by us within thirty (30) days of the buyer’s receipt. Return shipping cost is paid by the buyer. In order to be eligible for a refund, books must be received by us in resaleable condition, i.e., the binder is not bent and the rings not broken, the pages are not torn, marked up, or missing. We suggest using a sturdy box and packing the book(s) well to obviate any damage during shipping.
Returns meeting these requirements will be refunded in full EXCEPT for the shipping fee charged on the order. Refunds are made to the credit card on which the purchase was made.
We do not do exchanges between hard copies and PDFs.
If you purchase a hard copy and would prefer a PDF, simply return the hard copy for a refund as described under Return/Refund of Hard Copies above, and purchase the PDF.
If you purchase a PDF, and prefer a hard copy, let us know. So long as you have not downloaded the PDF, we will issue a full refund of the PDF, and you can then purchase the hard copy.
If, however, you have downloaded the PDF, we cannot issue a refund for the reasons stated above under Refund of PDFs. If you contact us, though, we will be happy to provide you with a Coupon Code for 50% off your purchase off a hard copy.