Frequently Asked Questions
Do you offer student discounts?
We offer discounts on required textbooks only. (Students click here to be directed to further information.)
How do I log into my account?
You may log into your account here: Log in page.
How do I change my credit card on file?
Log in to your account, click the Subscriptions link on the left; click the “View” button to the right of the Subscription.
The next step depends upon whether the Subscription is “on hold” or “active.”
IF YOUR SUBSCRIPTION IS ON HOLD AS A RESULT OF A FAILED RENEWAL PAYMENT:
When a renewal payment fails, the Subscription converts to “on hold” status.
After clicking the “View” button, scroll down to the “Related Orders” section and click the “Pay” button for the failed renewal order. Completing the purchase with the correct credit card information will update the credit card on file and re-activate your Subscription.
IF YOUR SUBSCRIPTION IS ACTIVE:
If you are making the change mid-cycle or after you’ve received a renewal notice but before the payment fails, your Subscription is “active.”
After clicking the “View” button, click “Change Payment,” enter the new information, and click “Change payment method” to save it.
For a visual on the latter situation, click here. ChangingYourCreditCard
Why isn't there sound coming from the Calendaring Video?
Because you are not using VLC to play the video. There’s a warning about this on the products page and in the ReadMe file. https://www.videolan.org/vlc/index.html
What's the difference between LBTN and CCLD?
Litigation By The Numbers® focuses on the nuts and bolts of format, filing and service deadlines, Judicial Council forms, etc. relating to pleadings, discovery, motions, and more, while California Civil Litigation and Discovery is more substantive. You can get a more detailed chapter-by-chapter explanation and see concrete examples by viewing our selected excerpts page. Please note that LBTN has an entire section on Discovery.
Do you sell hard copies?
No. We no longer print hard copies on our end. We allow our customers to print one copy of their PDF for their personal use.
How are PDFs delivered?
They are made available for instant download for you to save to your device.
I downloaded my PDFs, but now can't find them.
Download them again (from your email confirmation or your Dashboard: https://www.litigationbythenumbers.com/my-account) and then please be sure to save them so you can find them next time.
Can I download my PDF to more than one device or print it?
You are authorized to download PDFs to your personal devices and print one copy for your personal use. You are not allowed to share a copy with another person in any format.
How does the LBTN Update Service work?
Everything you need to know about Updates (including how old your book can be and still be updated) may be found here: https://www.litigationbythenumbers.com/update-service
Can I bring my old LBTN up to date?
If you are missing no more than one Update, and you purchased your copy from us, we can help via the Update Service. Please use our Contact Us form to send us an email with your name, the revision date of your book, and the email address with which you made your purchase so we can guide you.
How do I switch to e-Updates?
Just log into your account at https://www.litigationbythenumbers.com/my-account, go to the Subscriptions tab, click the “Switch to e-Updates” button, and go through the checkout process.
What is your refund policy?
We will we refund any book or video purchase so long as they have not been downloaded. Because these items can’t be returned, no refunds once downloaded. (Our online reports show the date, time, and IP address of each download.)
We will also refund an Update Service subscription so long as no Updates associated with the subscription period have been downloaded.
Do you have any books other than LBTN and CCLD?
No, we do not have any other books. That means we don’t have a federal book, an estate planning book, a probate book, a family law book, a book for any other state, an appellate procedure book, a copyright book, a trademark book, a patent book, an unlawful detainer book . . .. We also do not have any other books to recommend.
Do you have a Federal version of LBTN?
No, we do not have any other books, including a federal book. We also do not have anything to recommend.
Do you have LBTN for any other state?
No, we do not have any other books. We also do not have any other books to recommend.
Can I find the books in a public law library?
Yes! Public law libraries throughout California have copies of both books at their reference desks. Click here to find out where.
Do you offer student discounts?
We offer discounts on required textbooks only. (Students click here to be directed to further information.)
How do I log into my account?
You may log into your account here: Log in page.
How do I change my credit card on file?
Log in to your account, click the Subscriptions link on the left; click the View button to the right of the Subscription; click Change Payment; enter the new info and click “Change payment method” to save it.
For a visual, click here.ChangingYourCreditCard
Why isn't there sound coming from the Calendaring Video?
Because you are not using VLC to play the video. There’s a warning about this on the products page and in the ReadMe file. https://www.videolan.org/vlc/index.html
What's the difference between LBTN and CCLD?
Litigation By The Numbers® focuses on the nuts and bolts of format, filing and service deadlines, Judicial Council forms, etc. relating to pleadings, discovery, motions, and more, while California Civil Litigation and Discovery is more substantive. You can get a more detailed chapter-by-chapter explanation and see concrete examples by viewing our selected excerpts page. Please note that LBTN has an entire section on Discovery.
How does the LBTN Update Service work?
Everything you need to know about Updates (including how old your book can be and still be updated) may be found here: https://www.litigationbythenumbers.com/update-service
Can I bring my old LBTN up to date?
If you are missing no more than one Update, and you purchased your copy from us, we can help via the Update Service. Please use our Contact Us form to send us an email with your name, the revision date of your book, and the email address with which you made your purchase so we can guide you.
Do you sell hard copies?
No. We no longer print hard copies on our end. We allow our customers to print one copy of their PDF for their personal use.
How are PDFs delivered?
They are made available for instant download for you to save to your device.
Can I download my PDF to more than one device or print it?
You are authorized to download PDFs to your personal devices and print one copy for your personal use. You are not allowed to share a copy with another person in any format.
I downloaded my PDFs, but I am getting an error message that says: "Failed to load PDF document." What can I do?
The Failed to load PDF document error message can appear in any browser or PDF Viewer applications. Here is an article with suggested solutions:
I downloaded my PDFs, but now can't find them.
Download them again (from your email confirmation or your Dashboard: https://www.litigationbythenumbers.com/my-account) and then please be sure to save them so you can find them next time.
What is your return policy?
We are happy to refund your PDF purchase in full so long as you have not downloaded it. Because you can’t physically return a downloaded PDF, we will not refund any amount if downloaded. (Our online reports show the date, time, and IP address of each download.)
Do you have any books other than LBTN and CCLD?
No, we do not have any other books. That means we don’t have a federal book, an estate planning book, a probate book, a family law book, a book for any other state, an appellate procedure book, a copyright book, a trademark book, a patent book, an unlawful detainer book . . .. We also do not have any other books to recommend.
Do you have a Federal version of LBTN?
No, we do not have any other books, including a federal book. We also do not have anything to recommend.
Do you have LBTN for any other state?
No, we do not have any other books. We also do not have any other books to recommend.
Can I find the books in a public law library?
Yes! Public law libraries throughout California have copies of both books at their reference desks. Click here to find out where.