Frequently Asked Questions

Do you offer student discounts?

We offer discounts on required textbooks only. (Students click here to be directed to further information.)

How do I log into my account?

You may log into your account here: Log in page.

How do I change my credit card on file?

Log in to your account, click the Subscriptions link on the left; click the View button to the right of the Subscription; click Change Payment; enter the new info and click “Change payment method” to save it.

For a visual, click here.ChangingYourCreditCard

Why isn't there sound coming from the Calendaring Video?

Because you are not using VLC to play the video. There’s a warning about this on the products page and in the ReadMe file.

What's the difference between LBTN and CCLD?

Litigation By The Numbers® focuses on the nuts and bolts of format, filing and service deadlines, Judicial Council forms, etc. relating to pleadings, discovery, motions, and more, while California Civil Litigation and Discovery is more substantive. You can get a more detailed chapter-by-chapter explanation and see concrete examples by viewing our selected excerpts page. Please note that LBTN has an entire section on Discovery.

How does the LBTN Update Service work?

Everything you need to know about Updates (including how old your book can be and still be updated) may be found here:

Can I bring my old LBTN up to date?

 If you are missing no more than one Update, and you purchased your copy from us, we can help via the Update Service. Please use our Contact Us form to send us an email with your name, the revision date of your book, and the email address with which you made your purchase so we can guide you.

How are PDFs delivered?

They are made available for instant download for you to save to your device.

Can I make copies of the PDF or print it?

You are authorized to copy PDFs to your personal devices and print one copy for your personal use. You are not allowed to share a copy with another person in any format.

I downloaded my PDFs, but I am getting an error message that says: "Failed to load PDF document." What can I do?

The Failed to load PDF document error message can appear in any browser or PDF Viewer applications. Here is an article with suggested solutions:

Failed to load PDF document on Windows 10/11 [Full Fix]

I downloaded my PDFs, but now can't find them.

Download them again (from your email confirmation or  your Dashboard: and then please be sure to save them so you can find them next time.

What is your return policy?

We are happy to refund your PDF purchase in full so long as you have not downloaded it. Because you can’t physically return a downloaded PDF, we will not refund any amount if downloaded. (Our online reports show the date, time, and IP address of each download.)

Do you have any books other than LBTN and CCLD?

No, we do not have any other books.  That means we don’t have a federal book, an estate planning book, a probate book, a family law book, a book for any other state, an appellate procedure book, a copyright book, a trademark book, a patent book, an unlawful detainer book  . . .. We also do not have any other books to recommend.

Do you have a Federal version of LBTN?

No, we do not have any other books, including a federal book. We also do not have anything to recommend.

Do you have LBTN for any other state?

No, we do not have any other books. We also do not have any other books to recommend.

Can I find the books in a public law library?

Yes! Public law libraries throughout California have copies of both books at their reference desks. Click here to find out where.

I love LBTN! I turn to it constantly for answers that would take me hours of research to find otherwise!

Tori Buckles, Attorney, Salinas, CA

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