Frequently Asked Questions
Do you offer student discounts?
We offer discounts on required textbooks only. (Students click here to be directed to further information.)
Why isn't there sound coming from the Calendaring Video?
Because you are not using VLC to play the video. There’s a warning about this on the products page and in the ReadMe file. https://www.videolan.org/vlc/index.html
What's the difference between LBTN and CCLD?
Litigation By The Numbers® focuses on the nuts and bolts of format, filing and service deadlines, Judicial Council forms, etc. relating to pleadings, discovery, motions, and more, while California Civil Litigation and Discovery is more substantive. You can get a more detailed chapter-by-chapter explanation and see concrete examples by viewing our selected excerpts page. Please note that LBTN has an entire section on Discovery.
How does the LBTN Update Service work?
Everything you need to know about Updates (including how old your book can be and still be updated) may be found here: https://www.litigationbythenumbers.com/update-service
Do you have any books other than LBTN and CCLD?
No, we do not have any other books. That means we don’t have a federal book, an estate planning book, a probate book, a family law book, a book for any other state, an appellate procedure book, a copyright book, a trademark book, a patent book, an unlawful detainer book . . .
Do you have a Federal version of LBTN?
No, we do not have any other books, including a federal book.
Do you have LBTN for any other state?
No, we do not have any other books.
Are PDFs better than hard copies?
YES! You’ll have them instantly 24/7. They are bookmarked, searchable, and you can add notes. They’re much easier to keep current. Best yet, you’ll save money! BUT, they are not returnable once downloaded!
Can I make copies of the PDF or print it?
Yes! You are authorized to copy PDFs to your personal devices. You are also authorized to print one copy for your personal use. However, it is not advisable to buy a PDF for the purpose of printing an entire copy. LBTN alone is over 450 pages! You are not allowed to share a copy with another person in any format.
I downloaded my PDFs, but I am getting an error message that says: "Failed to load PDF document." What can I do?
The Failed to load PDF document error message can appear in any browser or PDF Viewer applications. Here is an article with suggested solutions:
I downloaded my PDFs, but now can't find them.
Download them again (from your email confirmation or your Dashboard: https://www.litigationbythenumbers.com/my-account) and then save them so you can find them next time.
What is your return policy for PDFs?
We are happy to refund your PDF purchase in full so long as you have not downloaded it. Because you can’t physically return a downloaded PDF, we will not refund any amount if downloaded. (Our online reports show the date, time, and IP address of each download.)
I downloaded my PDF, but for whatever reason, I prefer a hard copy. Can I exchange it?
Unfortunately, no. For the same reason a downloaded PDF cannot be returned, it cannot be exchanged. If you contact us, though, we will be happy to provide you with a Coupon Code for 50% off your purchase of a hard copy.
If I order hard copies, how long will it take for me to get them?
We phasing out hard copies and have limited supplies on hand. There may be as much as a week delay in shipping. When in stock, they ship by the next business day. We ship via USPS Priority Mail. Delivery time within CA is supposed to be 1-3 business days, but there could be delays by the USPS.
Can I pay for faster shipping than USPS Priority Mail?
No. We offer only USPS Priority Mail. If you need books instantly, order PDFs.
I'm in the L.A. area. Can I pick my books up instead of having them shipped?
No. We’re not a brick and mortar. Online orders only.
What is your return policy for hard copy books?
Hard copy returns must be received within thirty (30) days of your receipt in resaleable condition, i.e., the binder is not bent and the rings not broken, the pages are not torn, marked up, or missing. Returns meeting these requirements will be refunded in full EXCEPT for the shipping fee charged on your order. You must pay return shipping.
Can I find the books in a public law library?
Yes! Public law libraries throughout California have copies of both books at their reference desks. The books are widely used by attorneys, paralegals, and self-represented individuals. Click here to find out where!
How do I log into my account?
You may log into your account here: Log in page.
How do I change my credit card on file?
Log in to your account, click the Subscriptions link on the left; click the View button to the right of the Subscription; click Change Payment; enter the new info and click “Change payment method” to save it.
For a visual, click here.ChangingYourCreditCard