Frequently Asked Questions
How do I log into my account?
You may log into your account here: Log in page.
How do I change my credit card on file?
Log in to your account, click the Subscriptions link on the left; click the View button to the right of the Subscription; click Change Payment; enter the new info and click “Change payment method” to save it.
For a visual, click here.ChangingYourCreditCard
What is my PDF Password?
Your password is the email address you used to make your purchase. It is case sensitive.
What software do I need to watch the Calendaring Video?
Requires VLC Media Player (free download) – instructions in ReadMe file.
Do you offer student discounts?
Can I buy Back Updates to bring my book current?
The last two Updates are available for purchase. If you are missing more than two Updates, your book is too old to update. (We sell current materials and go backward a full year as a courtesy.) Please if you are in this situation, buy a new book and subscribe to the Update Service so that this does not happen again.
I'm in the L.A. area. Can I pick my books up instead of having them shipped?
No. We’re not a brick and mortar. Online orders only.
What's the difference between LBTN and CCLD?
Litigation By The Numbers® focuses on the nuts and bolts of format, filing and service deadlines, Judicial Council forms, etc. relating to pleadings, discovery, motions, and more, while California Civil Litigation and Discovery is more substantive. You can get a more detailed chapter-by-chapter explanation and see concrete examples by viewing our selected excerpts page. Please note that LBTN has an entire section on Discovery.
Do you have any books other than LBTN and CCLD?
No, we do not have any other books. That means we don’t have a federal book, an estate planning book, a probate book, a family law book, a book for any other state, an appellate procedure book, a copyright book, a trademark book, a patent book, an unlawful detainer book . . .
Do you have a Federal version of LBTN?
No, we do not have any other books, including a federal book.
Can I buy LBTN now, and subscribe to the Update Service Subscription separately later?
Absolutely, but you’ll miss out on any free shipping offer, and you could forget to subscribe later! We may or may not remind you, and it’s possible that by the time you inquire, it’s too old to update. It’s obviously best to subscribe at the time of your LBTN purchase.
Can I find the books in a public law library?
Yes! Public law libraries throughout California have copies of both books at their reference desks. The books are widely used by attorneys, paralegals, and self-represented individuals. Click here to find out where!
Where can I find a pleading paper template?
What is your return policy for hard copy books?
Hard copy returns must be received within thirty (30) days of your receipt in resaleable condition, i.e., the binder is not bent and the rings not broken, the pages are not torn, marked up, or missing. Returns meeting these requirements will be refunded in full EXCEPT for the shipping fee charged on your order. You must pay return shipping.
What is your return policy for PDF versions of books?
No refunds once they are downloaded according to our online reports which show the date, time, and IP address of each download.